Please read the full terms and conditions below this form before completing it. Completing this form does not confirm your booking. Once we have received your completed booking form we will request your deposit. You will then have 48 hours to pay your deposit after which we will send you a booking confirmation.
Terms & Conditions
TERMS AND CONDITIONS FOR HOLIDAY ACCOMMODATION
1.1 These terms and conditions form a legally binding agreement between you and Cressida & Steve Johns, the Owners of your holiday accommodation. You should ensure that you read and understand these terms and conditions before making your booking.
1.2 Where the Holidaymaker comprises of two or more persons, any obligation on such party in or arising under these terms is binding upon each person on a joint and several basis.
1.3 Definitions and Interpretation
Agreement - These terms and conditions between the Holidaymaker and the Owner
Additional Damage Deposit - An additional amount payable in all bookings
Booking Confirmation - The confirmation issued confirming details of the Holiday, including details of the Holiday Home, Resort and Holiday period
Deposit - A non-refundable deposit
End Date - The last day of the Holiday Period
Facilities - Any facilities on the Holiday Park where the Holiday Home is located, including outdoor areas, swimming pools, leisure facilities, and children’s play areas
Fee - The total amount payable for the holiday including the deposit
Holiday Home - The property as detailed in the Booking Confirmation
Holidaymaker - The person booking the Holiday, including all persons within the party as detailed on the Booking Confirmation
Holiday Period - The period from 4pm on the Start Date to 11am on the End Date
Owner - The Owner of the Holiday Home
Parties - The Owner and the Holidaymaker
2 The Agreement
2.1 This Agreement is between the Holidaymaker and the Owner. The Holidaymaker must be aged 21 years or over at the time of the booking.
2.2 This Agreement grants a licence by the Owner to the Holidaymaker for the purposes only of holiday accommodation and is not intended to create a relationship of landlord and tenant between the Owner and the Holidaymaker.
3 Booking and Payment
3.1 The Owners shall accept the booking once all the required booking details are provided by the Holidaymaker and the Deposit has been paid, at which stage the Booking Confirmation will be issued to the Holidaymaker.
3.2 For bookings made less than eight weeks before the Start Date, the full fee is due upon booking, including the Deposit, before the Booking Confirmation shall be issued.
3.3 For bookings made more than eight weeks before the Start Date, the Deposit must be paid upon booking and the full balance of the fee is payable eight weeks before the Start Date. If payment is not received in accordance with this Agreement, the Deposit will be forfeited, and the Holiday Home will be re-let.
3.4 If by 8 weeks of the arrival date a balance is still outstanding, we reserve the right to relist the dates booked and no refund of the deposit paid will be issued to the Holidaymaker.
4.1 Where the Holidaymaker cancels the booking within eight weeks of the Start Date, any payments made will not be refunded. Where the Holidaymaker cancels the holiday more than eight weeks before the Start Date, the Holidaymaker will be given the choice to use all monies paid against an alternative, available date within the next 12 months or a refund minus the non-refundable deposit. Please note that new dates may be more expensive than the original dates booked and a further balance may be due.
4.2 The Owners reserve the right to cancel the booking at any time due to unforeseen circumstances, in which case any payments made will be refunded to the Holidaymaker. This right is reserved for exceptional circumstances and the Owner will not be liable for any compensation or damages whatsoever for any loss or expenses incurred by the Holidaymaker in these circumstances. The Owners shall not be liable for any cancelled bookings, either prior to your arrival or during your stay as a result of Force Majeure. In this event, a refund may be offered at the discretion of the owners. We recommend taking out appropriate insurance.
5.1 The Holidaymaker must vacate the Holiday Home immediately and return home, should symptoms of Coronavirus occur during their stay. The Holidaymaker must also notify the Owners of the suspected Coronavirus so that the necessary steps can be taken to ensure the Holiday Home is safe for future guests.
5.2 The Owners are not liable for any compensation or refunds in the event of the Holidaymaker vacating the Holiday Home as a result of suspected Coronavirus.
6 Additional Charges and Pre-authorisation
6.1 The Holidaymaker must report any damage or breakages within the Holiday Home to the Owners immediately. The Owners reserve the right to charge the Holidaymaker for any damage, breakage, missing items, extra cleaning or other unusual or exceptional expenditure which is not deemed to be normal wear and tear. Any costs incurred to ‘make good’ will be taken from the security deposit paid and where those charges exceed this amount, the Holidaymaker shall be responsible for the balance. If the Owners have cause to take recovery action where the Holidaymaker fails to pay the balance, an admin fee of £100 shall be added.
6.2 Where required, the Holidaymaker is responsible for the purchase and payment of park passes and entertainment passes.
6.3 The Owners are not responsible for the provision of park facilities and amenities and will not be held liable if these facilities and amenities are made unavailable by the Park.
7.1 Pets are not permitted in the Holiday Home whether they are owned by the Holidaymaker or any guests of the Holidaymaker unless with express written permission of the Holiday Home owner. Should it be noticed by our authorised representatives that a pet has been brought into the holiday home, we reserve the right to ask the Holidaymaker to leave immediately with no refund due.
8 Party Size
8.1 The Owner permits the Holidaymaker and the Holidaymaker’s party, subject to the number of people stated in the Booking Confirmation, to occupy the Holiday Home for the Holiday Period.
8.2 The Holidaymaker certifies when completing the booking form that they are over 21 years of age and the Holidaymaker is authorised to agree to enter into this Agreement on behalf of all party members. There must be at least one person staying in the Holiday Home over the age of 21 years. Names and ages of all guests staying overnight in the Holiday Home must be provided at the time of booking.
8.3 The maximum number of people in the Holiday Home (regardless of age) must not exceed 8 people.
8.4 Visitors other than those included on the booking, and made known to the Owners, must not stay overnight in the Holiday Home without the prior permission of the Owners.
8.5 The Holiday Home is not to be used for the purposes of celebrations, hen or stag party, unless agreed by the Owner prior to the Booking Confirmation being issued.
8.6 All male or all female parties of 3+ people if not immediate family or couples are not permitted.
9 Start Date and End Date
9.1 The Holiday Home shall be available for the Holidaymaker’s use from 4pm on the Start Date up to and including 11am on the End Date unless an early check in and late check out has been paid for.
10 Description of Holiday Home and Facilities
10.1 The Owners shall ensure that the Holiday Home is fairly and accurately described, however the Owners may make changes to the setup or inventory of the Holiday Home after publication of any advertising materials.
10.2 The Owners do not accept liability for any accidents resulting from the misuse of any equipment within the Holiday Home or the Facilities.
10.3 The Holidaymaker's understand that passes for use with the entertainment complex including the pool and evening entertainment are not included in your stay. Passes are reasonably priced and are available to purchase from reception on your arrival.
11 Holidaymaker’s Obligations
11.1 The Holidaymaker must:
11.1.1 Allow the Owners or their authorised representatives to enter the Holiday Home if necessary for the purpose of inspection and any urgently required maintenance or repair works at all reasonable times, upon 24 hours’ notice being given, or in the case of an emergency without any such notice being given. The Owners or their authorised representatives shall endeavour to ensure that as little inconvenience is caused to the Holidaymaker as possible.
11.1.2 Keep the Holiday Home in the same state of repair and condition as at the Start Date and adhere to the ‘house rules’ detailed separately and any rules applicable to the Resort.
11.1.3 Not do anything which may cause a nuisance or annoyance to the Owners, or other occupants on the Resort.
11.1.4 Keep the property and area around the property clear of any rubbish and ensure that rubbish is disposed of in the specified locations upon leaving the Holiday Home on the End Date.
11.1.6 Not carry out or permit any acts to be carried out that would invalidate the Owner’s insurance policy for the Holiday Home.
11.1.7 Ensure that all children are supervised at all times.
11.1.8 The Holidaymaker will respect other Holidaymakers, and owners and keep noise to a minimum before 7.30am and after 9.30pm.
11.1.9 The Holidaymaker will park their car considerately. There is 1 parking space at the accommodation and plenty of other places around the park if you should have guests.
11.1.10 If the Holidaymaker breaches any fundamental term of this Agreement, the Owner reserves the right to terminate the Agreement immediately and the Holidaymaker shall be required to vacate the Holiday Home immediately. Any costs incurred in enforcing this clause shall be payable by the Holidaymaker.
12 Owner’s Obligations
12.1 Subject to clause the Owner agrees that the Holidaymaker can quietly enjoy and occupy the Holiday Home during the Holiday Period.
12.2 The Holiday Home shall be supplied with duvets and pillows, but no bed linen or towels.
13.1 Gas, water and electricity charges are included in the fee. Please be respectful to the owners and the environment and turn off any electrical items, lights and heating when not in use.
14 Contents of Holiday Home
14.1 The contents of the Holiday Home may be subject to change compared to the listing description and photographs.
15 Smoking & Vaping
15.1 Smoking or Vaping is NOT permitted inside the Holiday Home or on the deck at any time. The Holidaymaker must ensure that any cigarette waste is fully disposed of and not left around the property. All no smoking signs on the Resort must be adhered to. If the authorised representatives should notice smoking taking place within the Holiday Home or on the deck, you will be asked to vacate immediately with no refund due. If there is evidence of smoking inside the accommodation or on the deck upon inspection, the Holidaymaker will be charged for the additional cleaning required.
16 Health and Safety
16.1 All Holidaymakers must take care when entering and exiting the Holiday Home, especially if using steps and decking. Please do not rely on the gate on the deck to secure children.
16.2 The Holidaymakers must not remove batteries from any smoke and/or carbon monoxide alarms.
16.3 Water pressure fluctuations can cause water to get very hot inside some Holiday Homes, which is common with caravans, especially in high season when demand is high, and due care must be taken by Holidaymakers.
17.1 The Owners shall not be responsible to the Holidaymaker for any loss or damage sustained during the Holiday Period that was unforeseeable. In respect of foreseeable loss, the liability of the Owners to the Holidaymaker shall be limited to the fee only.
17.2 Nothing in this Agreement effects liability for death or personal injury caused by the Owner’s negligence.
17.3 The Owners do not accept liability in respect of any damage to or loss of personal property suffered by the Holidaymaker. If a personal possession has been left behind after the End Date and has been found by the inspection team, a minimum charge of £10 is made for the return of the lost property to the Holidaymaker, plus the cost of postage. The Owners accept no responsibility for items reported lost which cannot be located.
18 Data Protection
18.1 The Owners will only use any personal information provided by the Holidaymaker for the purposes of making available and managing the Holiday Home.
18.2 The Owners shall only make contact with the Holidaymaker regarding bookings, or in the case of offers and promotion, where consent has been given.
19 Law and Jurisdiction
19.1 This Agreement shall be governed by and construed in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Court.
20 Third Party Rights
20.1 Subject to the provisions of this Agreement, any person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
21.1 If any term of this Agreement is, in whole or in part, held to be illegal or unenforceable to any extent under any enactment or rule of law, that term or part shall to that extent be deemed not to form part of this Agreement and the enforceability of the remainder of this Agreement shall not be affected.
22.1 Any complaint by the Holidaymaker must be made immediately by telephone during the Holiday Period for the Owner to be able to deal with such complaint. Access must be permitted to allow this work to be carried out.
22.2 If the Holidaymaker wishes to make a complaint about anything connected with the hire of the property, they should contact the Owners as soon as reasonably possible prior to departure. In the event the Holidaymaker does not have phone reception at the location where they are staying, the Holidaymaker must make all reasonable efforts to make a call from a nearby public telephone, send us an email, or contact us via the website.
Alternatively, the Holidaymaker should submit a complaint in writing within 7 days of the End Date, directly to the Owners. Where a complaint is received in writing, the Agent shall endeavour to reply within 14 working days. Please email firstname.lastname@example.org.
22.3 The Owners cannot accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which the Owners have no control.